1.   The student must express the details of the dispute in writing.

2.   The Academic director or program coordinator will review the student's complaint.

3.   The Academic Director or program coordinator will try to resolve the dispute with the student within 10 days of the formal complaint.

4.   If a consensus is reached, the Academic Director or program coordinator shall provide a written record of the decision.

5.   If a consensus cannot be reached, the matter will be turned over to the Director and Vice President.

6.   If a consensus cannot be reached, the student has the right to seek third party arbitration as KGIBC-CTC.

7.   The decision of the Arbitrator will be final, and will be provided to both parties in writing.